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About how to get started
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[email protected]
- Posts: 32
- Joined: Fri Apr 07, 2023 2:44 am
About how to get started
Dear STKO, I recommend this software to my friend, but he just registered the ID found to be in limited state,I know he can use it for free for a month at first, why not this time？ here is his ID: 658bdc08-4bb0-4d94-b350-83edf5f3aca0
Re: About how to get started
Probably you forgot to activate your free 1-month trial on the webpage. If you have issue please contact [email protected]
Re: About how to get started
Dear User,
We have double-checked this customer ID, and it appears that the trial was correctly activated. It is likely that something is blocking the activation of the license when it attempts to connect to the license server.
When your friend opens STKO, do any error messages appear? If so, please add a screenshot of the error you see.
If your friend is using a VPN or proxy network (like a university wifi) these may also interfere with the correct connection of the license. Try turning these off before opening STKO.
We have double-checked this customer ID, and it appears that the trial was correctly activated. It is likely that something is blocking the activation of the license when it attempts to connect to the license server.
When your friend opens STKO, do any error messages appear? If so, please add a screenshot of the error you see.
If your friend is using a VPN or proxy network (like a university wifi) these may also interfere with the correct connection of the license. Try turning these off before opening STKO.