asdeasoft.net

Dear STKO team，
How do I re-associate my device and licenses？My license now is not active on another device, but I still can not use this license. Could you help me? Thank you!

Dear Zonghu,

We need you to please confirm which customer ID appears. Please click on Help and System Info and copy the customer ID you see there.

Best,

Hannah

Dear Hannah,
Here is my customer ID:

Dear Zonghu,

Can you please send us (by email to [email protected]) the following files:
the licenseSetup.log file (It can be found in a path similar to file C:\Program Files\STKO), and the STKOerrorFeature.txt and the STKOlicense.txt files, which can be found in a path similar to C:\Users\YOURUSER\AppData\Local\ASDEA Software Technology\STKO

Thanks and best wishes,

Hannah

Dear Hannah,
I have sent the files. Thank you!
Best wishes
Zonghu Pei

Dear Zonghu,
We haven not received your email. Double-check that you sent it to the correct address. If you did, potentially, the files are too big. Try to put everything in a zip file and send them again.
Best wishes,
Hannah

Dear Hannah,
I have sent the files again. Have you received it now? Or is it recognized as spam?
Best wishes
Zonghu Pei

It still hasn't arrived, nor is it in Spam. Try to send me the files as a private message here.
Best,
Hannah

Dear Hannah:
The files are not allowed for private message. So I attached here.
Best,
Zonghu Pei

Dear Zonghu,

It looks like your license didn't detach properly from another device on which it was installed. We have sent you an email with instructions and a link to a tool that will complete the detach function.

Let me know if you receive the email (from [email protected]). Make sure to also double-check your spam folder