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When I want to use my license in another machine, I detatched it from my machine already. But when I open STKO in a new machine, Its still unavailable.

It worked in the past.
But now, I am updating newest version of STKO. It did not work

How can I solve it?

Dear BuuNguyen,

Please send us an email at [email protected] with your customer ID. Please send us screenshots of any error messages you receive, and send us a screenshot of the customer ID it shows when you Open STKO and click on Help and System info.

We can give you further instructions when we receive this information by email.

Best wishes,

Hannah

Hi STKO,
I got the same problem that I can not log in to the license to a PC. I am using two PC, I already detached the license from PC 1, but I can not log in to PC 2. How can I solve it? We already discuss before by email, you sent me a file to manually detach the license, but now I can not download it, I replied that email but I have not received the reply yet. Can you help to solve this problem?

Thank you,
Buu