asdeasoft.net

Dear User,

We have double-checked this customer ID, and it appears that the trial was correctly activated. It is likely that something is blocking the activation of the license when it attempts to connect to the license server.
When your friend opens STKO, do any error messages appear? If so ...

Dear Dadadahe,

please contact us via email [email protected] and we will look into the situation.
Best wishes,
STKO Team

We assisted wzk917 by email, and they were able to solve the issue by uninstalling STKO, reinstalling it as the administrator, and right-clicking on the software to run it as administrator, for anyone checking this thread with a similar issue.

Dear wzk917,

Since the customer ID is correct, the fact that it is in caps lock shouldn't matter. The problem is somewhere else. Do you use a VPN or proxy network to connect to the internet? These can interfere with the license being able to validate correctly. Try to turn off the VPN or use a ...

Dear wzk917,

We did not receive the email. Are you sure you inserted the email address correctly?

Just in case, go ahead and post it here so that we can assist you as quickly as possible.

Best wishes,

STKO Team

Dear wzk917,

Can you please email us ([email protected]) a screenshot of what appears when you click Help>System Info from inside STKO? That way, we can see what customer ID is being used and can determine the source of the error.
Thanks and best wishes,
STKO Team

Without the STKOerrorFeature.txt and STKOlicense.txt we cannot diagnose the problem. They may be in hidden files, so in your file explorer, make sure to click the View tab and check the box to view Hidden elements Cattura.JPG
The picture above shows the possible location of those settings.

the ...

Dear [email protected],

Can you please attach here the following files:
the licenseSetup.log file (It can be found in a path similar to file C:\Program Files\STKO), and the STKOerrorFeature.txt and the STKOlicense.txt files, which can be found in a path similar to C:\Users\YOURUSER\AppData\Local ...

That's great!
Good luck modeling.
Best,
Hannah

Dear Zonghu,

It looks like your license didn't detach properly from another device on which it was installed. We have sent you an email with instructions and a link to a tool that will complete the detach function.

Let me know if you receive the email (from [email protected]). Make sure to also ...